The Root Cause Analysis module introduces a structured approach to identifying and addressing the true causes of problems rather than reacting to symptoms. You’ll learn how to write clear problem statements, analyze root causes, and use mapping tools such as SIPOC, Value Stream Mapping, and Fishbone Diagrams. The module also explores competing voices through the 3 Voices Scorecard, introduces basic process capability concepts, and provides an overview of foundational statistical tools including t-tests and ANOVA. Through structured brainstorming and the Five Whys technique, you’ll build the skills needed to analyze data, focus improvement efforts, and support fact-based decision-making.
- Teacher: Anthony Gomez